Return policy

Return & Refund Policy

Simple and transparent return process for your peace of mind

Important Notice

This policy applies only to products purchased directly from cootac.com. All returns require a Return Merchandise Authorization (RMA).

Eligible for Return/Refund

Faulty Items

Items that are damaged, broken, or stained upon arrival. Must be reported within 14 days of receiving.

Incorrect Items

Items received in the wrong size or color. Must be reported within 14 days of receiving.

Unsatisfactory Items

Unwashed, unworn, and unused items that have not met your expectations. Must be returned within 14 days.

Non-Returnable Items

The following items are NOT eligible for return. If received, they will be sent back to you at your expense:

  • Packages received more than 1 months after purchase
  • Products not purchased from cootac.com
  • Products with missing, damaged, altered or unreadable serial numbers
  • Products returned without original packaging and accessories
  • Products with removed posted codes from packaging
  • Products exhibiting physical damage caused by the customer
  • Products for which you have submitted a mail-in rebate

Return Shipping Responsibility

You are responsible for all return shipping costs. We strongly recommend using a tracked shipping method. Cootac is not responsible for items lost during return shipping.

Return Process Requirements

Shipping Costs

You are responsible for all return shipping postage costs.

Time Limit

We must receive your return parcel within one month of issuing the RMA.

Refund Timeline

Refunds will be processed within 1-3 business days after we receive and inspect your return.

RMA Process - 3 Easy Steps

1

Request RMA Authorization

Contact our service team at [email protected] with:

  • Order number
  • Product SKU
  • Reason for return
  • Photos of the item
  • Preference: replacement or refund

Once approved, we'll provide a return address.

2

Ship Your Return

Include all items with:

  • Original packaging
  • All accessories
  • RMA authorization document

Always provide a tracking number! We are not responsible for lost return shipments.

3

Receive Replacement or Refund

Upon receiving your return package:

  • We inspect items within 1-3 business days
  • Replacements are shipped immediately
  • Refunds are issued to your original payment method

You'll receive email confirmation when processed.

Need Assistance with Returns?

Our support team is ready to help with any return questions

Contact Returns Team

Email: [email protected]