Shipping policy

Shipping & Delivery Policy

Transparent and reliable shipping solutions for airsoft enthusiasts worldwide

Pricing Policy

All prices include applicable taxes. You won't be charged any additional fees at delivery.

What you see is what you pay - no hidden costs!

Shipping Process

After placing your order:

  • You'll receive an order confirmation email immediately
  • When your order ships, you'll receive a second email
  • This email will contain detailed tracking information

Delivery Timeline

Total delivery time consists of two components:

Processing Time + Shipping Time

Processing Time: Time to prepare your items (quality checks, packing)

Shipping Time: Transit time from our warehouse to your destination

Estimated Delivery Times

Cootac offers worldwide shipping. Below are estimated delivery times:

Region / Countries Estimated Delivery Time
Japan, Korea 3-5 Business Days
United States, Canada, Spain, Germany, France, UK, Italy, Australia, Thailand, Philippines, Singapore, Vietnam, Hong Kong, Taiwan, Malaysia 7-14 Business Days
Netherlands, Belgium, Luxembourg, South Africa 5-15 Business Days
Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Austria, Denmark, Greece, Ireland, New Zealand, Switzerland 7-14 Business Days
Brazil, Mexico, Russia, Ukraine, Colombia, Peru, Chile, Argentina 7-21 Business Days
Other Countries Up to 30 Days

Shipping Fees

  • Japan & Korea: Free shipping
  • All other countries: Shipping fees calculated during checkout based on package weight

Tracking Your Order

After receiving your tracking number via email:

  1. Visit our website and log into your account
  2. Go to the "Tracking Order" section in your account center
  3. View full shipping details and real-time updates

Can't find your tracking info? We're here to help!

Need Assistance?

Our support team is ready to help with any shipping questions

Contact Us

Email: [email protected]